Privacy Policy

Effective Date: 15 July 2025
Company Name: One Choice Healthcare
Company Address: 4 MAPLE CLOSE POOLE DORSET UNITED KINGDOM BH16 5SZ
Contact Email: info@onechoicehealthcare.co.uk
Website: https://onechoicehealthcare.co.uk/

1. Introduction

At One Choice Healthcare, we are committed to protecting your privacy and ensuring the lawful and transparent handling of your personal data. This policy outlines how we collect, use, store, and protect the information you provide when using our website or engaging with our services.

2. Who We Are

We are a specialist recruitment agency operating within the Education and Healthcare sectors. Our services include the placement of temporary, permanent, and contract staff, supported by AI-driven CRM systems and automated communication tools.

3. What Information We Collect

We may collect and process the following categories of personal data:

• Candidates: Name, contact details, CVs, references, qualifications, DBS details, right-to-work information, interview notes, and placement history.
  
  
• Clients: Business contact details, role descriptions, compliance documentation, payment information.
  
  
• Website Users: IP address, browser type, device ID, pages viewed, cookies and usage data.
  
  

4. How We Collect Information

We collect data through:

• Online forms and registrations on our website
  
  
• Job applications and CV submissions
  
  
• Email, phone, or SMS communication
  
  
• CRM system and AI agent interactions
  
  
• Analytics tools and cookies on our website
  
  

5. Why We Use Your Data

We process your data to:

• Match candidates to suitable vacancies
  
  
• Manage recruitment and onboarding workflows
  
  
• Comply with safeguarding and regulatory obligations
  
  
• Improve our services and website user experience
  
  
• Send marketing communications (where consent has been given)
  
  

6. Legal Basis for Processing

We rely on the following lawful bases under GDPR:

• Consent – for optional marketing and communication
  
  
• Contract – for recruitment agreements and placements
  
  
• Legal obligation – for compliance with employment and safeguarding laws
  
  
• Legitimate interest – to operate and improve our business and services
  
  

7. Data Sharing

We may share your personal data with:

• Prospective employers or clients (only with your permission)
  
  
• Background screening and DBS services
  
  
• Our CRM and AI technology providers (e.g., Leopard Web CRM Suite)
  
  
• Regulatory bodies and law enforcement (where required)
  
  

All third parties are contractually obligated to handle your data securely and in accordance with GDPR.

8. International Transfers

Your data is stored on secure servers located in the UK. Any third-party providers with international operations are GDPR-compliant and use appropriate safeguards (e.g., Standard Contractual Clauses).

9. Data Retention

• Candidate and placement data is retained for up to 6 years post-engagement to meet safeguarding and audit requirements.
  
  
• Unsuccessful candidate records are deleted after 12 months, unless further consent is given.
  
  
• Website data (cookies/analytics) is retained for 26 months.
  
  

10. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
  
  
• Request correction or deletion of your data
  
  
• Withdraw consent at any time (e.g., for marketing)
  
  
• Object to processing based on legitimate interest
  
  
• Lodge a complaint with the Information Commissioner’s Office (ICO)
  
  

To exercise your rights, contact: info@onechoicehealthcare.co.uk

11. Cookies

We use cookies and similar technologies to enhance your website experience, analyse traffic, and personalise content. You can manage your cookie preferences via your browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

13. Contact Us

If you have any questions or concerns regarding your personal data or this policy, please contact:

Maria Giordano
Managing Director
info@onechoicehealthcare.co.uk
01202 022498